14 May 2026
The Risk Nobody Talks About When Management Rights Are Sold
When management rights change hands, committees are asked to endorse long-term contracts with surprisingly limited due diligence.
From the team
News and editorials.
Commentary, case studies and operational notes from the field.
-
-
13 May 2026
When Performance Turns Into Opinion and Emotion
Without independent, structured visibility, performance discussions become driven by perception and whoever has the loudest voice.
-
13 May 2026
When 'Everything Seems Fine' (The Visibility Gap)
Sometimes the visible things are done well, and that becomes its own problem. Governance should never rely purely on perception.
-
6 May 2026
When It Stops Feeling Like Home
For those who live in an apartment, this isn't just a building. It's their home, and when standards slip, it's noticed and it's felt.
-
6 May 2026
What This Looks Like in Practice
Many people assume that if something goes wrong, the committee knows and can fix it. In reality, it's more complicated.
-
2 May 2026
Where the Balance of Power Really Sits
In most industries the customer can switch providers. In strata, the usual dynamics don't apply.
-
29 April 2026
When Things Start to Shift
The challenge is not just performance itself, but how inconsistent it can become over time.
-
22 April 2026
When Great Service Becomes the Baseline
Six years of exceptional building management, and the quiet assumption that it would always be that way.
-
20 April 2026
The Uncomfortable Truth
Who is actually the customer in a body corporate environment, and where does the imbalance start?