The Uncomfortable Truth

Over the past year, I’ve found myself asking a question I never expected to ask.

Who is actually the customer in a body corporate/strata environment?

On paper, it’s simple. Owners pay for a service. A building manager delivers that service.

But in reality, it doesn’t feel that way at all.

Committees are made up of volunteers. People with full-time jobs, families, and lives, trying to do the right thing for their building and fellow owners.

Strata managers sit in the middle, doing their best, but often overloaded with administration and competing priorities.

And lawyers only enter the conversation when things have already broken down.

So where does that leave the owners?

Responsible, accountable — but often without real control.

And that’s where the imbalance starts.

When it comes to living in an apartment and protecting your most valuable asset, it seems like this is a situation where, as the customer, you have the least influence or control.